Terms & Conditions

Please read these Terms & Conditions carefully. They describe your rights and obligations when using our website and when purchasing any of our products. By accessing this website or placing an order, you confirm that you have read and agree to these terms.

Our Products

We create and sell silicone dolls and accessories designed with attention to detail and lifelike realism.

Please note:

• Product images reflect real items but may differ slightly, including color tone variations.

• Additional customization options may extend production or delivery time.

Purchasing Process

When placing an order on our website:

• You will receive a confirmation email immediately after your order is placed.

• If we require any clarification, we may contact you directly.

• All prices are listed in US dollars and include standard shipping unless otherwise specified.

Worldwide Shipping

We ship internationally while maintaining your privacy:

• Packages are shipped in plain, secure boxes with no identifying labels.

• Tracking information will be provided.

• Delivery times vary depending on the destination (typically 2–8 weeks).

• Any customs duties or import taxes are the buyer’s responsibility.

Returns & Warranty

We stand by the quality of our products.

• We offer a 30-day return period for unused and unopened items.

• A 1-year warranty applies in the case of manufacturing defects.

• Damage resulting from improper care or use is not covered under warranty.

Your Privacy

Your privacy matters to us. All personal and payment information is securely protected and never shared with third parties. We guarantee full confidentiality during the purchase and delivery process.

Using the Website

By using our website, you agree to:

• Provide accurate and truthful information.

• Not copy or redistribute our content.

• Respect our intellectual property rights.

• Confirm that you are at least 18 years old.

Limitations

• We are not responsible for improper use or care of the product.

• You are responsible for complying with local laws regarding adult products.

• We are not liable for delivery delays caused by customs or courier services.

Changes to Terms

We may update these Terms & Conditions from time to time. Continued use of the website signifies acceptance of any updates.

Contact Us

If you have any questions or need assistance, feel free to contact us — we’re always here to help you make the right choice.

Our Contacts

Address: 8/F, China Hong Kong Tower 8-12 Hennessy Road, Wan Chai Hong Kong

E-mail: contact@siliconedoll.org